Delete your account

1. Delete it in the app

This is the fastest way. Your account is deleted as soon as you confirm.

• Open the app and go to Settings
• Tap “Delete account”
• Verify it is you (Face ID, fingerprint or passcode), then confirm “Delete account”

2. If you can’t use the app

If you can’t sign in, or you have already removed the app, email info@tennipro.com from the address you registered with and write “Account deletion request”. We will confirm it is you and act without undue delay.

3. What is deleted

• Your name (including phonetic name), display name, and the link to your profile photo
• Your email address, password and Google / Apple sign-in links
• Your profile details (level, play style, gender, area) and, for coaches, your bio and certifications
• Your push-notification device token, notification history and settings
• The chat messages and attachments you sent, the comments of reviews you wrote, and the free-text lesson notes about you
• The customer record and cards stored with our payment provider (Stripe) — we request deletion; it can lag on Stripe’s side
• Match-ups you organised are cancelled, and you are removed from ones you joined

4. What is kept

Records of past lessons, payments and earnings (including lesson locations and expense receipts) are kept for accounting, tax, fraud prevention and legal obligations. After deletion they are no longer linked to your name, email address or other identifying details.

5. When we can’t delete yet

So that money or commitments are not lost halfway, we ask you to wait in these cases. The app tells you exactly what to do first.

• You have an upcoming lesson or event booked (cancel it first)
• You have an ongoing recurring lesson
• A lesson has not been paid for
• As a coach, you have earnings that have not been paid out (talk to your school’s office)
• You own a school
• You have an active membership subscription (cancel it first)

6. Contact

info@tennipro.com