Privacy Policy

1. Information we collect

We collect the following information to provide our service:

• Account information: email, name, phone number. If you sign in with Google or Apple, the account identifier and email address they provide
• Profile information: bio, skills, location
• Payment information: card numbers are processed directly by Stripe, Inc.; we never store them
• Location information: only when granted, used to search for coaches and match partners and to search for courts and places. For place search, what you type and your position are sent to Google
• Match-up posts: format, time, place, level and note. Other players who see a post can see your display name, profile photo and level
• Chat content: messages between coaches and players
• Reviews: ratings and comments about coaches
• Device information: push token, OS, app version, IP address
• What is entered in the invitation-only “ask Tennipro” feature: see sections 4 and 5 below

2. How we use information

We use the information we collect to:

• Provide and operate the service
• Match coaches with players and process bookings
• Process payments
• Provide user support
• Prevent fraud and abuse
• Comply with legal obligations
• Analyze usage to improve the service

3. Third parties

We may share user information with the following service providers:

• Stripe, Inc. (payments)
• Amazon Web Services, Inc. (infrastructure)
• OpenAI, Inc. (profile analysis and matching; generating answers in the ask feature)
• Resend, Inc. (email delivery)
• Sentry, Inc. (error monitoring)
• Google LLC (map and place search, Google sign-in)
• Apple Inc. (Sign in with Apple, push notifications)
• Expo (delivery of push notifications through the Expo Push Notification Service)

4. Asking Tennipro what you can do (by invitation)

This feature, where you can ask what you can do in Tennipro, is open only to people our team has invited. It collects:

• The questions you enter, and the answers
• Your name or contact details, if you choose to enter them
• The label our team gave your invitation, and the email address they registered for it (if any)
• What you send as a feature request

5. Purpose, who sees it, and how long we keep it

We use it to answer your questions and to understand what people need from Tennipro.

The Tennipro team reads what is collected. Our team reads these questions. A request is not a promise to build it.

Questions and answers are kept for 12 months, then deleted. Please do not enter personal information. If you would like something deleted sooner, contact info@tennipro.com.

To generate answers, the text of your question is sent to OpenAI, Inc.’s API. Your name, contact details and account data are not sent.

6. Storage and security

User data is transmitted over TLS and stored encrypted at rest on AWS RDS. When you delete your account, we remove information that identifies you — your name, contact details, profile and messages — without undue delay (backups are deleted on their normal cycle). Records of past lessons, payments and earnings are kept for accounting, tax, fraud prevention and legal obligations, and are no longer linked to you. See the “Delete your account” page for how to delete.

Our servers are in Japan (AWS Tokyo region). Some of the third parties above (Stripe, OpenAI, Resend, Sentry, Google, Expo and others) may process information outside Japan.

7. Your rights

You may request access to, correction of, or deletion of your personal information. Send requests to info@tennipro.com. Users in Japan have rights under the APPI; EEA/UK users have rights under the GDPR.

8. Minors

Users under 18 must use the service with the consent of a parent or legal guardian.

9. Changes

We will notify users of material changes to this policy via in-app notification or email.

10. Contact

For questions about this policy, contact info@tennipro.com.